Shipping Policy

At Fishing Gear Shop, we understand that getting your gear quickly and having the flexibility to return items is as important as the quality of the products themselves. Whether you’re preparing for a weekend trout trip or gearing up for deep sea adventures, our shipping and returns policies are designed with anglers in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your fishing gear to you:

• Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – via EMS for orders over $50 (15-25 business days after shipping)

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian and remote regions.

International Shipping

For our international anglers, please be aware:

• You may be responsible for any customs duties, taxes, or fees imposed by your country
• Delivery times may be longer than estimated due to customs processing
• All charges are calculated at checkout

Returns & Exchanges

We stand behind our gear like an angler stands behind their cast. Our straightforward returns process will have you back on the water in no time.

Return Policy Highlights

• Return Window: 15 days from delivery date
• Return Shipping: Customer responsibility (original shipping fees non-refundable)
• Refund Method: Original payment method
• Processing Time: 3-5 business days after we receive your return

Non-Returnable Items

To protect all anglers, we cannot accept returns on:

• Flies and Fly Tying materials (for hygiene reasons)
• Freshwater/Saltwater Terminal Tackle (hooks, swivels, etc.)
• Personalized or custom-ordered items
• Items showing signs of use or wear

Note: Damaged or defective items are exempt from these restrictions – see below for details.

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Subject: Return Request – Order #[Your Order Number]
• Body: Include product name(s), quantity, and reason for return

Step 2: Wait for Approval

Our team (fellow anglers who understand gear needs) will respond within 24-48 hours with return authorization and instructions.

Step 3: Package and Ship

Securely pack your items using original packaging when possible. Include:

• The completed return form (we’ll email this to you)
• Copy of your invoice/packing slip

Ship to:
Fishing Gear Shop Returns
1906 Simpson Street
Washington, US 61571

Step 4: Track Your Return

We recommend using a trackable shipping service and retaining your receipt until your refund processes.

Refund Information

Once we receive and inspect your return:

• Processing Time: 3-5 business days
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Credit Card Refunds: Appear in 5-10 business days (depending on your bank)
• PayPal Refunds: Typically appear within 24 hours

Pro Angler Tip: Before returning a rod or reel, check our setup guides – many “issues” are simply matters of proper adjustment. Our team is happy to provide technical advice to get your gear performing perfectly.

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange a prepaid return label if needed
• Receive a replacement or full refund

International Returns

For our international anglers:

• You’re responsible for return shipping costs
• Mark the package as “Returned Goods” to avoid customs fees
• Refunds will be in USD and may vary slightly due to exchange rates