At Fishing Gear Shop, we stand behind our gear like an angler stands behind their cast. We want you to be completely satisfied with your purchase of premium fishing equipment. If for any reason you’re not happy with your order, our straightforward returns process will have you back on the water in no time.

Quick Returns Facts:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Our Return Policy

We accept returns on most items within 15 days of delivery, provided they are:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items:

To protect all anglers, we cannot accept returns on:

  • Flies and Fly Tying materials (for hygiene reasons)
  • Freshwater/Saltwater Terminal Tackle (hooks, swivels, etc.)
  • Personalized or custom-ordered items
  • Items showing signs of use or wear

Note: Damaged or defective items are exempt from these restrictions – see below.

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Fishing Gear Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– [Product Name] (Quantity: X)
– [Reason for Return/Exchange]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team (fellow anglers who understand gear needs) will respond within 24-48 hours with:

  • Return authorization
  • Shipping instructions
  • Return mailing address (our warehouse in Washington, US)

Step 3: Package and Ship

Securely pack your items using the original packaging whenever possible. Include:

  • The completed return form (we’ll email this to you)
  • Copy of your invoice/packing slip

Ship to:
Fishing Gear Shop Returns
1906 Simpson Street
Washington, US 61571

Step 4: Track Your Return

We recommend using a trackable shipping service and retaining your receipt until your refund processes.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Credit Card Refunds: Appear in 5-10 business days (depending on your bank)
  • PayPal Refunds: Typically appear within 24 hours

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost of the replacement item.

Damaged or Defective Items

If your fishing gear arrives damaged or defective (we know how disappointing this is when you’re gearing up for a trip):

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange a prepaid return label if needed
  4. Receive a replacement or full refund

Pro Angler Tip:

Before returning a rod or reel, check our setup guides – many “issues” are simply matters of proper adjustment. Our team is happy to provide technical advice to get your gear performing perfectly.

International Returns

For our international anglers (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • Refunds will be in USD and may vary slightly due to exchange rates

Questions? Our gear experts are ready to help at [email protected].

Tight lines and happy fishing,
The Fishing Gear Shop Team