Welcome to Fishing Gear Shop’s FAQ section! As fellow anglers, we’ve compiled answers to the most common questions about our premium fishing equipment, shipping policies, and customer service. Whether you’re preparing for tournament season or stocking up for your next adventure, we’re here to help.
About Our Products
What types of fishing gear do you specialize in?
We specialize in premium fishing equipment for both freshwater and saltwater anglers. Our product range includes:
- Fly fishing gear (rods, reels, lines, tippets, and technical gear)
- Freshwater tackle (rods, reels, combos, lures, and terminal tackle)
- Saltwater fishing equipment
- High-performance apparel and rain gear for anglers
- Specialized accessories for all fishing styles
Do you offer matched rod and reel combinations?
Yes! As fellow fishing enthusiasts, we understand the importance of perfectly balanced gear. Our team carefully matches rod and reel combos for optimal performance. We offer several pre-matched combinations in our Freshwater Rod & Reel Combos section, or our customer service can help you build your ideal setup.
How do I choose the right fly line for my setup?
Selecting the right fly line depends on your rod weight, fishing conditions, and target species. Our Fly Line & Tippets section includes detailed specifications for each product. For personalized recommendations, email our gear experts at [email protected] with details about your rod and typical fishing conditions.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are processed through our encrypted payment system to ensure your financial information remains protected.
Can I modify or cancel my order after placement?
We process orders quickly to get you fishing sooner! If you need to modify or cancel your order, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your shipping information for faster checkout, and receive exclusive offers for our fishing community.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods tailored for anglers:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 days after dispatch (most popular for tournament preparation)
- Free Shipping (orders over $50): Via EMS, delivered in 15-25 days after dispatch (ideal for seasonal preparation or bulk orders)
Do you ship internationally?
Yes! We ship worldwide to most countries, though we currently cannot deliver to some Asian countries and remote areas. Our customer service team can confirm availability for your location – just email [email protected] with your address details.
How long does order processing take?
We take 1-2 business days to carefully prepare your order. As anglers ourselves, we double-check that you’re getting the right flies, properly matched rod/reel combos, and undamaged tackle before it leaves our Washington warehouse.
Returns & Exchanges
What is your return policy?
We stand behind our products 100%. If any gear doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Items must be unused and in original packaging. Please contact our customer service team to start the return process.
Who pays for return shipping?
For returns due to our error or defective products, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping. We recommend using a trackable shipping method.
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Additional Questions
Can you help me choose gear for specific fishing conditions?
Absolutely! Our team consists of passionate anglers with diverse fishing experience. Email us at [email protected] with details about your target species, fishing location, and current setup, and we’ll provide personalized recommendations.
Do you offer discounts for bulk orders?
We appreciate anglers stocking up for the season! While we don’t have automatic bulk discounts, we’re happy to discuss special pricing for large orders. Contact our customer service with your needs, and we’ll work to get you the best deal possible.
What should I do if my gear arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and work with the carrier to prevent similar issues in the future.
Still have questions? Our team of fishing enthusiasts is ready to help! Contact us at [email protected] or visit our website at www.deals-fishings.com to browse our premium selection of fishing gear.